Parking Activations and Operations Manager

Bierbeek, Belgium

Full-Time

Are you the person who will ensure that our customers get the best parking management solution, a timely activation and the smoothest operations?

Are you eager to work in a fast-paced SaaS company active all over Europe with a team of smart people bringing impact to the Transport sector?

Do you love a no-nonsense, respectful, and transparent culture?

Three times yes, then we are looking for you. OTRA (On The Road Again) is a Belgian scale-up that offers solutions for the pain points of the European transport sector. Their mission: Improve the truck drivers’ lives and offer peace of mind to transportation companies. This is achieved by connecting drivers, transport companies, and truck parking areas in real-time to secure a well-deserved, safe, resting area for drivers.

As Parking Activation and Operations Manager, you will be a key member in our Infrastructure and Operations team, responsible for the delivery of the truck parking lots within our network, and ensuring the smooth and correct operation of our truck parking management solutions.

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Responsibilities

As Parking Activation and Operations Manager, you are responsible for the management of the operational lifecycle of the parking management solutions running our truck parking sites: from validation of the technical solution conception done by the sales team of new prospects, to connecting & activating (together with local installers) signed truck parking sites into our truck parking network, and finally ensuring the smooth and effective operations of our truck parking management solutions across the network.
Through the deep knowledge of the configurations and target operating models of our truck parking lots, you ensure a high-quality delivery with a consistent approach on 3 key domains:

Parking solution design

Work closely with the Sales team to validate technical proposals for prospects, according to their products, services and processes.
Work closely with the Product & Technology teams to enhance our proposed solutions to the truck parking managers, our customers, to testing new solutions
Train the internal stakeholders and the Sales team regarding our suite of solutions for truck parking management

Parking activation

Coordinate a network of external installers and vendors allowing them to contribute to the delivery of our solutions through their own products and services
Deliver signed parking installations, hardware & software configuration and activations to the OTRA network in an ever-improving time-to-market
Ensure, in close collaboration with the customer success team, proper customer onboarding to the suite of Solutions and processes of OTRA to ensure maximal customer satisfaction and benefit from the OTRA solutions

Parking in-life and quality management

Define parking solutions performance, efficiency targets and systems monitoring
Setup the monitoring and quality/incident processes application across the network of truck parking lots and with our vendors and partners
Follow-up operational incidents encountered through truck parking operations, ensure adequate incident management and resolution, in a timely and effective manner – reporting on qualitative and quantitative metrics, and proposing remediations and new metrics to address structural problems.

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Experience:

You are capable of understanding rapidly and deeply existing processes and solutions of truck parking management identifying the best setup for parking lots– with curiosity and a feel for hardware and software solutions understanding and implementation. You are eager to make things happen, put together the right network of people to deliver solutions if need, unlocking situations with a very pragmatic and hands approach. Meeting people from different cultures and languages, driving or flying to truck parking lots across Europe to make things happen should not be a deterrent but a motivating factor. You are very communicative with a positive, constructive and make-it-happen attitude. You are flexible and passionate about quality. You come up with solutions and realize them. You are comfortable with ambiguity, figuring out things as they evolve, switch contextse asily, you think about different options and their long-term impact. You work across multiple tasks and longer-term projects while keeping stresslevels down.

You can't know everything but we're looking for experience in a range of these areas:

Hardware and software integrations and configurations
Good knowledge of service management and process management frameworks
Experience designing target operating models, including support and incident management is a plus.
Experience in vendor, installer and partner management in general is a plus
Experience setting up continuous improvement processes
Knowledge of access control systems (hardware and software configuration)
Fluent in spoken and written English; knowledge of other European languages is an asset.
Open to travel

Why join OTRA?

It’s a work-hard, play-hard environment where people have lots of fun.Most important, everybody works together respectfully as a true international team! You have a chance to be part of a highly skilled and talented team who will support you in building experience and developing your personal growth capital. We offer an attractive salary including 13^th month and extensive fringe benefits like hospitalisation and group insurance, cell phone & laptop plus provider cost reimbursement, Eco-cheques, company car…

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Place of employment

Tiensesteenweg 114, 3360 Bierbeek
This is a full-time position where thework can be performed within a hybrid setting with at least 2-3 day per week onsite, or occasionally more if required.
Travelling to meet customers can be equired.

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Apply via E-mail

If you need to send us mail regarding job opportunities, please write to us at hello@weareotra.com for more information.